Microsoft Surface Pro 11 13″ CU5/16/512 Black

Electronically Delivered Item Policy

Last Updated: March 17, 2025

To ensure secure transactions and prevent fraud, all purchases of digital goods on store.ferrywebsupport.tech may be subject to additional verification before fulfillment. Please review the following verification policy carefully.

1. ESD Product Verification Requirement

To protect against fraud and unauthorized transactions, all Electronic Software Delivery (ESD) orders — including software keys, gift cards, and digital licenses — are subject to additional verification. Due to the nature of these products, which are instantly delivered and non-refundable, extra steps are necessary to confirm payment legitimacy.

2. Required Documentation

We may request one or more of the following verification documents before fulfilling your digital order:

• Government-issued photo ID
• Credit/debit card or bank statement displaying the transaction
• Photo of the payment card showing only the last four digits and the cardholder’s full name
• Billing address confirmation
• Additional supporting documents based on risk assessment

3. Voluntary Participation and Service Refusal

Providing verification documents is voluntary. However, if a customer chooses not to comply with the requested verification, we will be unable to complete the transaction and deliver the product. In such cases, the order will be canceled and refunded where applicable. This policy is in place to protect both the customer and our business from fraudulent activities.

4. Card Reuse and Verification

Once a payment card has been successfully verified, future orders using the same card may not require additional verification. However, if a different card is used or suspicious activity is detected, a new verification will be required.

5. Fraud Detection and High-Risk Orders

We use automated and manual fraud detection systems. Orders flagged as high-risk — including mismatched billing details, multiple failed attempts, use of anonymizing tools, or large-value purchases — will be placed on hold pending verification.

6. Billing and Third-Party Payments

The billing information provided must precisely match the cardholder’s billing details. Third-party payments, including transactions made on behalf of another individual, are not permitted. Orders that do not comply with this requirement will be canceled and refunded.

7. Processing Time and Compliance

Delays may occur while awaiting the required documents. Orders will not be processed until verification is completed. If we do not receive acceptable verification within a reasonable time, your order may be canceled and refunded at our discretion.

8. Support and Questions

For help with the verification process, please contact our support team at [email protected]. We appreciate your understanding as we work to protect both our customers and our digital products.

Contact Information

For any inquiries regarding our Electronically Delivered Item Policy, reach out to us at:

Mailing Address:
Compliance Department
FerryWEB Technologies LLC
1309 Coffeen Avenue, STE 1200,
Sheridan, WY 82801, USA
Email: [email protected]

By placing an order, you acknowledge that you have read and agreed to this Electronically Delivered Item Policy.